Communication Between Customers Case Study
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Communication Between Customers Case Study
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Get Help Now!Name of Working Professional – Huong-Soon Lim
Company or Institution of Working Professional – Longform by HBL Inc.
Job Title of Working Professional – Representative Director
Address of Working Professional – #706, Chorkor, Yanggam-myeon, Hazing’s, Gyeonggi-do, Republic of Korea, 18628
Phone number of the Working Professional – +82-31-8059-2510
Date of the Interview – March 02, 2019
Name of the Student – Chang Bin Lim
Interview Questions
What is your role in the job you possess?
I am a representative director of Longform, which is lean solution system company.
What do the day to day responsibilities of the role look like??)
During the day, I work lots of things. First, I need to check the operating condition of a company, such as financial…etc. Second, I need to review and plan the materials for projects. Third, I need to communicate with employees and managers, which is really important for me because small trouble can be cause the distrust between employees and managers. In addition, I need to check the customers’ complaints and their information. Complaint can be our resource, so I always check with it.
What are the company’s values?
First, Trust of employees and managers through communication.
Second, Customer service through trust and responsibility.
I think communication between customers is one of the important things because it helps the company grow. In addition, Communication between employees and managers are important because it makes company culture more strongly.
What characteristics do you look for in employees in order to represent those values?
First, personality
Second, responsibility
Third, harmonize with other employees through communication.
Fourth, expertise
I think personality is the most important during hiring an employee. Personality is related with responsibility and harmonize. It is able to find the expert easily, but it is hard to find a person who has great personality. For this reason, I think personality is the most important.
What is your favorite part about working at the company?
When a project was successfully completed, When I am able to give bonus to my employees. In addition, When I am able to see the company’s grow, I am happy.
What does success look like in this position, and how do you measure it?
As the head of the company, it seems successful that the company is stable and strong without any conflict with employees. Also, the culture of a company that employees are satisfied with.
Are there opportunities for professional development? If so, what do those look like?
Without new developments at the time of transition to the fourth industry revolution, it is unable to survive. Our company sends employees to professional training center for the professionalism. They are able to learn accounting, design, and communication skills from the professional training center. In addition, our company require few hours of education from professional training center for promotion.
What do you see as the most challenging aspect of this job?
Communication with employees is the most difficult part of the organization’s operation. You should always be careful because conflicts with employees can occur at any time. Also, new competitors in the industry, especially Chinese companies, are the most challenging part. They always bring low price of product. It makes us challenge.
Is there anything about my background or resume that makes you question whether I am a good fit for his role?
In my opinion, you might fit to overseas sales department. I don’t know you very well, since you are a business communication major, you seem to have no problem communicating with others. In addition, based on your career in resume, you will do a good job in overseas sales. Also, the personnel department is likely to match well.
What are the most useful skills you have found during your work experience?
Accounting, Management, Communication, Customer handling capability. These are the usefully skills. Also, it is not an ability, but it is most important not to be afraid to develop and do new things.
What are the most useful skills you have found during the communication with members of the company?
There are various communication skills, but I think it was good to talk with employees one-on-one and small group communication. It’s because employees can focus more, and they can come up with creative ideas.
What is the difficult part of your communication with your employees?
It seems to be a matter of money. It seems that there are difficulties in communicating with employees when they are not satisfied with their salary problems and improvement of treatment. Since the company is a small and medium-sized company, welfare improvement has not been achieved like a large corporation. It is often the case that employees are dissatisfied with such a problem.
What are the most important company’s value if you are joining the other company?
The future value of the company, the way the organization operates, communication way between employees and managers. These things are the most important company value if I am joining the other company.
RUBRIC
Excellent Quality
95-100%
Introduction
45-41 points
The background and significance of the problem and a clear statement of the research purpose is provided. The search history is mentioned.
Literature Support
91-84 points
The background and significance of the problem and a clear statement of the research purpose is provided. The search history is mentioned.
Methodology
58-53 points
Content is well-organized with headings for each slide and bulleted lists to group related material as needed. Use of font, color, graphics, effects, etc. to enhance readability and presentation content is excellent. Length requirements of 10 slides/pages or less is met.
Average Score
50-85%
40-38 points
More depth/detail for the background and significance is needed, or the research detail is not clear. No search history information is provided.
83-76 points
Review of relevant theoretical literature is evident, but there is little integration of studies into concepts related to problem. Review is partially focused and organized. Supporting and opposing research are included. Summary of information presented is included. Conclusion may not contain a biblical integration.
52-49 points
Content is somewhat organized, but no structure is apparent. The use of font, color, graphics, effects, etc. is occasionally detracting to the presentation content. Length requirements may not be met.
Poor Quality
0-45%
37-1 points
The background and/or significance are missing. No search history information is provided.
75-1 points
Review of relevant theoretical literature is evident, but there is no integration of studies into concepts related to problem. Review is partially focused and organized. Supporting and opposing research are not included in the summary of information presented. Conclusion does not contain a biblical integration.
48-1 points
There is no clear or logical organizational structure. No logical sequence is apparent. The use of font, color, graphics, effects etc. is often detracting to the presentation content. Length requirements may not be met
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